A Model of Business Performance in the US Airline Industry: How Customer Complaints Predict the Performance


BİRİM Ş., Anıtsal M. M., Anıtsal İ.

Business Studies Journal, vol.8, no.2, pp.96-111, 2016 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 8 Issue: 2
  • Publication Date: 2016
  • Journal Name: Business Studies Journal
  • Page Numbers: pp.96-111
  • Manisa Celal Bayar University Affiliated: Yes